Crestcom International Supervisor

Months 1 & 2

How to Exceed Customer Expectations

Featuring Lisa Ford

How to Exceed Customer Expectations

Learning Objectives

Explain the four levels of customer service

Determine ways to exceed customer expectations

Construct a customer recovery plan

Recognize opportunities to empower employees

How to Become a Stress Buster

Featuring Amanda Gore

How to Become a Stress Buster

Learning Objectives

Identify the physical and emotional warning signs of stress

Recall techniques to control/lower stress

Recognize why different people react differently to stress

Months 3 & 4

How to Help Employees Be Their Best

Featuring John Hersey

How to Help Employees Be Their Best

Learning Objectives

Recognize how “looking to greatness” can benefit you, your company, department, and work group

Compare traits of a “Contained” and a “Contagious” Leader

Identify, refer to, and hold people accountable for their strengths

The Listening Advantage

Featuring Terry Paulson

The Listening Advantage

Learning Objectives

Demonstrate actions to prepare to be a good listener

List the three keys of listening and a useful tip for each

Identify ways to listen louder in the workplace

Months 5 & 6

The 70 Minute Hour

Featuring Jim Hennig

The 70 Minute Hour

Learning Objectives

List the 12 productivity Time-Locks

Demonstrate methods to overcome the 12 productivity Time-Locks

Prepare strategies to spend more time doing what you value the most

How to Deal with Difficult People

Featuring Terry Paulson

How to Deal with Difficult People

Learning Objectives

Recognize the value of conflict and ways to make conflict work for you, not against you

Demonstrate the ability to give and receive effective feedback

List ways to build bridges and develop trust in difficult relationships