Crestcom International Supervisor
Months 1 & 2
How to Exceed Customer Expectations
Featuring Lisa Ford
Learning Objectives
Explain the four levels of customer service
Determine ways to exceed customer expectations
Construct a customer recovery plan
Recognize opportunities to empower employees
Determine ways to exceed customer expectations
Construct a customer recovery plan
Recognize opportunities to empower employees
How to Become a Stress Buster
Featuring Amanda Gore
Learning Objectives
Identify the physical and emotional warning signs of stress
Recall techniques to control/lower stress
Recognize why different people react differently to stress
Recall techniques to control/lower stress
Recognize why different people react differently to stress
Months 3 & 4
How to Help Employees Be Their Best
Featuring John Hersey
Learning Objectives
Recognize how “looking to greatness” can benefit you, your company, department, and work group
Compare traits of a “Contained” and a “Contagious” Leader
Identify, refer to, and hold people accountable for their strengths
Compare traits of a “Contained” and a “Contagious” Leader
Identify, refer to, and hold people accountable for their strengths
The Listening Advantage
Featuring Terry Paulson
Learning Objectives
Demonstrate actions to prepare to be a good listener
List the three keys of listening and a useful tip for each
Identify ways to listen louder in the workplace
List the three keys of listening and a useful tip for each
Identify ways to listen louder in the workplace
Months 5 & 6
The 70 Minute Hour
Featuring Jim Hennig
Learning Objectives
List the 12 productivity Time-Locks
Demonstrate methods to overcome the 12 productivity Time-Locks
Prepare strategies to spend more time doing what you value the most
Demonstrate methods to overcome the 12 productivity Time-Locks
Prepare strategies to spend more time doing what you value the most
How to Deal with Difficult People
Featuring Terry Paulson
Learning Objectives
Recognize the value of conflict and ways to make conflict work for you, not against you
Demonstrate the ability to give and receive effective feedback
List ways to build bridges and develop trust in difficult relationships
Demonstrate the ability to give and receive effective feedback
List ways to build bridges and develop trust in difficult relationships