Leadership Training Curriculum

Crestcom has been the best decision I could have made for my company. My team is learning each month and applying that knowledge right away. I have seen immense growth each month. I highly recommend Crestcom.
Summer Gould, President, Eye/Comm

January

Be the Coach They Need

Featuring Steve Farber

Be the Coach They Need

Learning Objectives

Demonstrate a coaching mindset.

Prepare an individual coaching template to improve personal and team success.

Employ effective tools and techniques to conduct essential conversations with team members.

Deliver Results the First Time

Featuring Andy Bounds

Deliver Results the First Time

Learning Objectives

Focus on results by asking "future-based questions."

Apply a four-step question technique to set proper direction.

Achieve better results through clear communication and delegation.

February

Take Charge of Talent Management

Featuring Kathleen Quinn Votaw

Take Charge of Talent Management

Learning Objectives

Recognize the importance of recruiting, interviewing, hiring, and retention in a comprehensive talent management program.

Apply the big picture perspective of recruiting and hiring for a diverse workforce.

Employ an effective, structured vision for your workforce that focuses on immediate and future needs for expanding your team in an increasingly competitive market.

Bridging the Multigenerational Gap in the Workplace

Featuring Amy Lynch

Bridging the Multigenerational Gap in the Workplace

Learning Objectives

Learn how to identify generational stereotypes and better engage the skills on your team.

Illustrate how multigenerational communication and skills can bridge the gaps and provide better connectivity.

Develop an effective approach to attract, retain, and lead a multigenerational team.

March

Mastering Negotiation

Featuring Role Play Simulation

Mastering Negotiation

Learning Objectives

Define negotiation and know when you are in a negotiation situation.

Take a self-assessment to identify your strengths and weaknesses. This class will provide tools for your areas of improvement.

Practice using the Five Disciplines of The Crestcom Negotiation Model.

Select tips and tactics from the Penta Negotiator Tool Kit.

Change How You Manage Change

Featuring L. Bonita Patterson

Change How You Manage Change

Learning Objectives

Explain foundational aspects of change management and the critical role managers play in the change process.

Apply a practical framework for processing the many changes that impact you and your team.

Recognize resistance to change and the tools available to help address that resistance.

April

Accelerate the Way You Innovate

Featuring Steve Shapiro

Accelerate the Way You Innovate

Learning Objectives

Identify business areas to focus innovation efforts.

Apply the most efficient way to innovate.

Utilize a strategic model to solve innovation challenges.

Strategic Storytelling to Influence and Inspire

Featuring Kelly Swanson

Strategic Storytelling to Influence and Inspire

Learning Objectives

Describe why storytelling is more powerful than listing facts.

Explain when and how to use story to influence behavior change or inspire action.

Practice creating a story using the four points of connection.

May

Leadership Presence

Featuring Sylvie di Giusto

Leadership Presence

Learning Objectives

Align four key areas of your Leadership Presence to one word.

Identify ways to enhance your Personal Imprint including; first impression, competence, and emotional intelligence.

Identify ways to enhance your Digital Footprint.

Develop Effective and Devoted Employees

Featuring Simon Bailey

Develop Effective and Devoted Employees

Learning Objectives

Build people – your most valuable asset.

Improve hiring and onboarding processes.

Practice three key strategies for creating devoted employees.

Use recognition as a powerful motivator.

June

Trust: The Leadership Differentiator

Featuring Sylvie di Giusto

Trust: The Leadership Differentiator

Learning Objectives

Identify ways trust contributes to high-performing organizations.

Name the 5 Trust Traits that build leadership credibility.

Use a 3-step framework to rebuild trust.

Captivate Your Customer

Featuring Shep Hyken

Captivate Your Customer

Learning Objectives

Create customer service Moments of Magic.

Craft an inspiring customer service mantra.

Explain the best strategies to captivate a customer.

July

Strategic Thinking for Future Success

Featuring Prof. Dr. Leif Erik Wollenweber

Strategic Thinking for Future Success

Learning Objectives

Understand what strategic thinking is and its value to leaders.

Recognize strategic thinking as a daily process.

Demonstrate five qualities for future based thinking.

Apply five strategic thinking skills—Systems thinking; opportunity savvy; thinking creatively; thinking in time; clear intentions.

Leadership Influence Through Emotional Intelligence

Featuring Colleen Stanley

Leadership Influence Through Emotional Intelligence

Learning Objectives

Define skills that help individuals and teams respond with reason rather than react when triggered by others.

Relate the application of emotional intelligence to higher performance.

Prepare leaders to mobilize people around a compelling vision through influence rather than by exercising authority.

August

Ignite a Culture of Accountability

Featuring Steve Farber

Ignite a Culture of Accountability

Learning Objectives

Identify how accountability contributes to organizational success.

Recognize the key elements required to create a culture of accountability.

Explain the best ways to increase accountability in the workplace.

Break Away From Bias

Featuring Dr. Tyrone Holmes

Break Away From Bias

Learning Objectives

Describe three unconscious biases and how they affect your team.

Identify appropriate solutions for mitigating three unconscious biases.

Explain the model for identifying and mitigating any unconscious bias.

September

Techniques for Managing Personality Styles

Featuring Dr. Kimberly Alyn

Techniques for Managing Personality Styles

Learning Objectives

Examine Dr. Alyn’s 4 personality styles and their traits, strengths and weaknesses.

Understand your personality style and the personality styles of others.

Discover ways to adapt your personality style to work effectively with others.

How Leaders Shape Decisions

Featuring Kyle Craig

How Leaders Shape Decisions

Learning Objectives

Have greater insight into decision making as a learned process.

Understand how to apply efficient and effective decision making tools and models.

Be better equipped to understand and influence the decision making processes of other individuals and groups.

Recognize how to avoid traps and pitfalls in the decision making process.

October

Communicate With Impact

Featuring Andy Bounds

Communicate With Impact

Learning Objectives

Communicate with impact by determining and doing what people find interesting.

Communicate with impact by making messages more memorable.

Understand the process of memory and individual Memory Bias.

Building Your Business Is Everyone’s Business

Featuring Thomas Frey

Building Your Business Is Everyone’s Business

Learning Objectives

Introduce the Business Acumen Model and define key business drivers.

Align mission, brand and direction to maximize employee engagement and performance.

Relate how direct and indirect impacts on revenue and expense affect cash position and profitability.

Identify competitors, market share changes and other external trends that impact your organization’s success.

Proactively anticipate, navigate, and leverage future trends.

November

Managing Time for Maximum Results

Featuring Mark Sanborn

Managing Time for Maximum Results

Learning Objectives

Maintain focus on the time and expertise of yourself and others.

Improve your ability to avoid and manage distractions.

Apply the six principles of time management.

Identify and concentrate your efforts on MVP activities.

The Delegation Advantage: Multiply Your Impact

Featuring Marilyn Sherman

The Delegation Advantage: Multiply Your Impact

Learning Objectives

Describe how delegation adds value to you and your organization.

Use delegation to motivate and empower your team.

Overcome 12 barriers of effective delegation.

Overcome 12 barriers of effective delegation.

December

SYNC UP: The Conflict Mindset

Featuring Marilyn Sherman

SYNC UP: The Conflict Mindset

Learning Objectives

Describe healthy and unhealthy conflict in the workplace.

Recognize The Conflict Quadrant’s four conflict styles and apply a diffuser tactic to each style.

Plan and practice the SYNC UP model to manage conflict situations with confidence.

Peak Performing Leaders

Featuring Dr. JoAnn Dahlkoetter

Peak Performing Leaders

Learning Objectives

Understand the Crestcom Performance Optimization Model.

Develop a plan to achieve peak performance.

Apply a mindfulness process to be more focused and creative.

Construct an action plan to improve your own performance or the performance of associates in the workplace.