Leadership Training Curriculum
Crestcom has been the best decision I could have made for my company. My team is learning each month and applying that knowledge right away. I have seen immense growth each month. I highly recommend Crestcom.
Summer Gould,
President,
Eye/Comm
January
Be the Coach They Need
Featuring Steve Farber
Learning Objectives
Demonstrate a coaching mindset.
Prepare an individual coaching template to improve personal and team success.
Employ effective tools and techniques to conduct essential conversations with team members.
Prepare an individual coaching template to improve personal and team success.
Employ effective tools and techniques to conduct essential conversations with team members.
Deliver Results the First Time
Featuring Andy Bounds
Learning Objectives
Focus on results by asking "future-based questions."
Apply a four-step question technique to set proper direction.
Achieve better results through clear communication and delegation.
Apply a four-step question technique to set proper direction.
Achieve better results through clear communication and delegation.
February
Take Charge of Talent Management
Featuring Kathleen Quinn Votaw
Learning Objectives
Recognize the importance of recruiting, interviewing, hiring, and retention in a comprehensive talent management program.
Apply the big picture perspective of recruiting and hiring for a diverse workforce.
Employ an effective, structured vision for your workforce that focuses on immediate and future needs for expanding your team in an increasingly competitive market.
Apply the big picture perspective of recruiting and hiring for a diverse workforce.
Employ an effective, structured vision for your workforce that focuses on immediate and future needs for expanding your team in an increasingly competitive market.
Bridging the Multigenerational Gap in the Workplace
Featuring Amy Lynch
Learning Objectives
Learn how to identify generational stereotypes and better engage the skills on your team.
Illustrate how multigenerational communication and skills can bridge the gaps and provide better connectivity.
Develop an effective approach to attract, retain, and lead a multigenerational team.
Illustrate how multigenerational communication and skills can bridge the gaps and provide better connectivity.
Develop an effective approach to attract, retain, and lead a multigenerational team.
March
Mastering Negotiation
Featuring Role Play Simulation
Learning Objectives
Define negotiation and know when you are in a negotiation situation.
Take a self-assessment to identify your strengths and weaknesses. This class will provide tools for your areas of improvement.
Practice using the Five Disciplines of The Crestcom Negotiation Model.
Select tips and tactics from the Penta Negotiator Tool Kit.
Take a self-assessment to identify your strengths and weaknesses. This class will provide tools for your areas of improvement.
Practice using the Five Disciplines of The Crestcom Negotiation Model.
Select tips and tactics from the Penta Negotiator Tool Kit.
Change How You Manage Change
Featuring L. Bonita Patterson
Learning Objectives
Explain foundational aspects of change management and the critical role managers play in the change process.
Apply a practical framework for processing the many changes that impact you and your team.
Recognize resistance to change and the tools available to help address that resistance.
Apply a practical framework for processing the many changes that impact you and your team.
Recognize resistance to change and the tools available to help address that resistance.
April
Accelerate the Way You Innovate
Featuring Steve Shapiro
Learning Objectives
Identify business areas to focus innovation efforts.
Apply the most efficient way to innovate.
Utilize a strategic model to solve innovation challenges.
Apply the most efficient way to innovate.
Utilize a strategic model to solve innovation challenges.
Strategic Storytelling to Influence and Inspire
Featuring Kelly Swanson
Learning Objectives
Describe why storytelling is more powerful than listing facts.
Explain when and how to use story to influence behavior change or inspire action.
Practice creating a story using the four points of connection.
Explain when and how to use story to influence behavior change or inspire action.
Practice creating a story using the four points of connection.
May
Leadership Presence
Featuring Sylvie di Giusto
Learning Objectives
Align four key areas of your Leadership Presence to one word.
Identify ways to enhance your Personal Imprint including; first impression, competence, and emotional intelligence.
Identify ways to enhance your Digital Footprint.
Identify ways to enhance your Personal Imprint including; first impression, competence, and emotional intelligence.
Identify ways to enhance your Digital Footprint.
Develop Effective and Devoted Employees
Featuring Simon Bailey
Learning Objectives
Build people – your most valuable asset.
Improve hiring and onboarding processes.
Practice three key strategies for creating devoted employees.
Use recognition as a powerful motivator.
Improve hiring and onboarding processes.
Practice three key strategies for creating devoted employees.
Use recognition as a powerful motivator.
June
Trust: The Leadership Differentiator
Featuring Sylvie di Giusto
Learning Objectives
Identify ways trust contributes to high-performing organizations.
Name the 5 Trust Traits that build leadership credibility.
Use a 3-step framework to rebuild trust.
Name the 5 Trust Traits that build leadership credibility.
Use a 3-step framework to rebuild trust.
Captivate Your Customer
Featuring Shep Hyken
Learning Objectives
Create customer service Moments of Magic.
Craft an inspiring customer service mantra.
Explain the best strategies to captivate a customer.
Craft an inspiring customer service mantra.
Explain the best strategies to captivate a customer.
July
Strategic Thinking for Future Success
Featuring Prof. Dr. Leif Erik Wollenweber
Learning Objectives
Understand what strategic thinking is and its value to leaders.
Recognize strategic thinking as a daily process.
Demonstrate five qualities for future based thinking.
Apply five strategic thinking skills—Systems thinking; opportunity savvy; thinking creatively; thinking in time; clear intentions.
Recognize strategic thinking as a daily process.
Demonstrate five qualities for future based thinking.
Apply five strategic thinking skills—Systems thinking; opportunity savvy; thinking creatively; thinking in time; clear intentions.
Leadership Influence Through Emotional Intelligence
Featuring Colleen Stanley
Learning Objectives
Define skills that help individuals and teams respond with reason rather than react when triggered by others.
Relate the application of emotional intelligence to higher performance.
Prepare leaders to mobilize people around a compelling vision through influence rather than by exercising authority.
Relate the application of emotional intelligence to higher performance.
Prepare leaders to mobilize people around a compelling vision through influence rather than by exercising authority.
August
Ignite a Culture of Accountability
Featuring Steve Farber
Learning Objectives
Identify how accountability contributes to organizational success.
Recognize the key elements required to create a culture of accountability.
Explain the best ways to increase accountability in the workplace.
Recognize the key elements required to create a culture of accountability.
Explain the best ways to increase accountability in the workplace.
Break Away From Bias
Featuring Dr. Tyrone Holmes
Learning Objectives
Describe three unconscious biases and how they affect your team.
Identify appropriate solutions for mitigating three unconscious biases.
Explain the model for identifying and mitigating any unconscious bias.
Identify appropriate solutions for mitigating three unconscious biases.
Explain the model for identifying and mitigating any unconscious bias.
September
Techniques for Managing Personality Styles
Featuring Dr. Kimberly Alyn
Learning Objectives
Examine Dr. Alyn’s 4 personality styles and their traits, strengths and weaknesses.
Understand your personality style and the personality styles of others.
Discover ways to adapt your personality style to work effectively with others.
Understand your personality style and the personality styles of others.
Discover ways to adapt your personality style to work effectively with others.
How Leaders Shape Decisions
Featuring Kyle Craig
Learning Objectives
Have greater insight into decision making as a learned process.
Understand how to apply efficient and effective decision making tools and models.
Be better equipped to understand and influence the decision making processes of other individuals and groups.
Recognize how to avoid traps and pitfalls in the decision making process.
Understand how to apply efficient and effective decision making tools and models.
Be better equipped to understand and influence the decision making processes of other individuals and groups.
Recognize how to avoid traps and pitfalls in the decision making process.
October
Communicate With Impact
Featuring Andy Bounds
Learning Objectives
Communicate with impact by determining and doing what people find interesting.
Communicate with impact by making messages more memorable.
Understand the process of memory and individual Memory Bias.
Communicate with impact by making messages more memorable.
Understand the process of memory and individual Memory Bias.
Building Your Business Is Everyone’s Business
Featuring Thomas Frey
Learning Objectives
Introduce the Business Acumen Model and define key business drivers.
Align mission, brand and direction to maximize employee engagement and performance.
Relate how direct and indirect impacts on revenue and expense affect cash position and profitability.
Identify competitors, market share changes and other external trends that impact your organization’s success.
Proactively anticipate, navigate, and leverage future trends.
Align mission, brand and direction to maximize employee engagement and performance.
Relate how direct and indirect impacts on revenue and expense affect cash position and profitability.
Identify competitors, market share changes and other external trends that impact your organization’s success.
Proactively anticipate, navigate, and leverage future trends.
November
Managing Time for Maximum Results
Featuring Mark Sanborn
Learning Objectives
Maintain focus on the time and expertise of yourself and others.
Improve your ability to avoid and manage distractions.
Apply the six principles of time management.
Identify and concentrate your efforts on MVP activities.
Improve your ability to avoid and manage distractions.
Apply the six principles of time management.
Identify and concentrate your efforts on MVP activities.
The Delegation Advantage: Multiply Your Impact
Featuring Marilyn Sherman
Learning Objectives
Describe how delegation adds value to you and your organization.
Use delegation to motivate and empower your team.
Overcome 12 barriers of effective delegation.
Overcome 12 barriers of effective delegation.
Use delegation to motivate and empower your team.
Overcome 12 barriers of effective delegation.
Overcome 12 barriers of effective delegation.
December
SYNC UP: The Conflict Mindset
Featuring Marilyn Sherman
Learning Objectives
Describe healthy and unhealthy conflict in the workplace.
Recognize The Conflict Quadrant’s four conflict styles and apply a diffuser tactic to each style.
Plan and practice the SYNC UP model to manage conflict situations with confidence.
Recognize The Conflict Quadrant’s four conflict styles and apply a diffuser tactic to each style.
Plan and practice the SYNC UP model to manage conflict situations with confidence.
Peak Performing Leaders
Featuring Dr. JoAnn Dahlkoetter
Learning Objectives
Understand the Crestcom Performance Optimization Model.
Develop a plan to achieve peak performance.
Apply a mindfulness process to be more focused and creative.
Construct an action plan to improve your own performance or the performance of associates in the workplace.
Develop a plan to achieve peak performance.
Apply a mindfulness process to be more focused and creative.
Construct an action plan to improve your own performance or the performance of associates in the workplace.