Leadership Training Curriculum

Crestcom has been the best decision I could have made for my company. My team is learning each month and applying that knowledge right away. I have seen immense growth each month. I highly recommend Crestcom.
Summer Gould, President, Eye/Comm

January

Be the Coach They Need

Featuring Steve Farber

Be the Coach They Need

Learning Objectives

Demonstrate a coaching mindset.

Prepare an individual coaching template to improve personal and team success.

Employ effective tools and techniques to conduct essential conversations with team members.

Deliver Results the First Time

Featuring Andy Bounds

Deliver Results the First Time

Learning Objectives

Focus on results by asking "future-based questions."

Apply a four-step question technique to set proper direction.

Achieve better results through clear communication and delegation.

February

Take Charge of Talent Management

Featuring Kathleen Quinn Votaw

Take Charge of Talent Management

Learning Objectives

Recognize the importance of recruiting, interviewing, hiring, and retention in a comprehensive talent management program.

Apply the big picture perspective of recruiting and hiring for a diverse workforce.

Employ an effective, structured vision for your workforce that focuses on immediate and future needs for expanding your team in an increasingly competitive market.

Bridging the Multigenerational Gap in the Workplace

Featuring Amy Lynch

Bridging the Multigenerational Gap in the Workplace

Learning Objectives

Learn how to identify generational stereotypes and better engage the skills on your team.

Illustrate how multigenerational communication and skills can bridge the gaps and provide better connectivity.

Develop an effective approach to attract, retain, and lead a multigenerational team.

March

Mastering Negotiation

Featuring Role Play Simulation

Mastering Negotiation

Learning Objectives

Define negotiation and know when you are in a negotiation situation.

Take a self-assessment to identify your strengths and weaknesses. This class will provide tools for your areas of improvement.

Practice using the Five Disciplines of The Crestcom Negotiation Model.

Select tips and tactics from the Penta Negotiator Tool Kit.

Change How You Manage Change

Featuring L. Bonita Patterson

Change How You Manage Change

Learning Objectives

Explain foundational aspects of change management and the critical role managers play in the change process.

Apply a practical framework for processing the many changes that impact you and your team.

Recognize resistance to change and the tools available to help address that resistance.

April

Accelerate the Way You Innovate

Featuring Steve Shapiro

Accelerate the Way You Innovate

Learning Objectives

Identify business areas to focus innovation efforts.

Apply the most efficient way to innovate.

Utilize a strategic model to solve innovation challenges.

Strategic Storytelling to Influence and Inspire

Featuring Kelly Swanson

Strategic Storytelling to Influence and Inspire

Learning Objectives

Describe why storytelling is more powerful than listing facts.

Explain when and how to use story to influence behavior change or inspire action.

Practice creating a story using the four points of connection.

May

The Leader’s Mindset

Featuring Dr. Nido Qubein

The Leader’s Mindset

Learning Objectives

Learn to take the three steps to developing a leader’s mindset.

Identify the three sources of competence.

Develop the three key habits of a leader.

Know how to position yourself as an extraordinary leader.

Develop Effective and Devoted Employees

Featuring Simon Bailey

Develop Effective and Devoted Employees

Learning Objectives

Build people – your most valuable asset.

Improve hiring and onboarding processes.

Practice three key strategies for creating devoted employees.

Use recognition as a powerful motivator.

June

How to Improve Workplace Performance

Featuring Mark Sanborn

How to Improve Workplace Performance

Learning Objectives

Apply the PDA Principle.

Discover the source of passion.

Balance passion and process.

Apply the "Five P's" of remarkable workplace performance.

Captivate Your Customer

Featuring Shep Hyken

Captivate Your Customer

Learning Objectives

Create customer service Moments of Magic.

Craft an inspiring customer service mantra.

Explain the best strategies to captivate a customer.

July

Strategic Thinking for Future Success

Featuring Prof. Dr. Leif Erik Wollenweber

Strategic Thinking for Future Success

Learning Objectives

Understand what strategic thinking is and its value to leaders.

Recognize strategic thinking as a daily process.

Demonstrate five qualities for future based thinking.

Apply five strategic thinking skills—Systems thinking; opportunity savvy; thinking creatively; thinking in time; clear intentions.

Leadership Influence Through Emotional Intelligence

Featuring Colleen Stanley

Leadership Influence Through Emotional Intelligence

Learning Objectives

Define skills that help individuals and teams respond with reason rather than react when triggered by others.

Relate the application of emotional intelligence to higher performance.

Prepare leaders to mobilize people around a compelling vision through influence rather than by exercising authority.

August

Ignite a Culture of Accountability

Featuring Steve Farber

Ignite a Culture of Accountability

Learning Objectives

Identify how accountability contributes to organizational success.

Recognize the key elements required to create a culture of accountability.

Explain the best ways to increase accountability in the workplace.

Break Away From Bias

Featuring Dr. Tyrone Holmes

Break Away From Bias

Learning Objectives

Describe three unconscious biases and how they affect your team.

Identify appropriate solutions for mitigating three unconscious biases.

Explain the model for identifying and mitigating any unconscious bias.

September

Techniques for Managing Personality Styles

Featuring Dr. Kimberly Alyn

Techniques for Managing Personality Styles

Learning Objectives

Examine Dr. Alyn’s 4 personality styles and their traits, strengths and weaknesses.

Understand your personality style and the personality styles of others.

Discover ways to adapt your personality style to work effectively with others.

How Leaders Shape Decisions

Featuring Kyle Craig

How Leaders Shape Decisions

Learning Objectives

Have greater insight into decision making as a learned process.

Understand how to apply efficient and effective decision making tools and models.

Be better equipped to understand and influence the decision making processes of other individuals and groups.

Recognize how to avoid traps and pitfalls in the decision making process.

October

Communicate With Impact

Featuring Andy Bounds

Communicate With Impact

Learning Objectives

Communicate with impact by determining and doing what people find interesting.

Communicate with impact by making messages more memorable.

Understand the process of memory and individual Memory Bias.

Building Your Business Is Everyone’s Business

Featuring Thomas Frey

Building Your Business Is Everyone’s Business

Learning Objectives

Introduce the Business Acumen Model and define key business drivers.

Align mission, brand and direction to maximize employee engagement and performance.

Relate how direct and indirect impacts on revenue and expense affect cash position and profitability.

Identify competitors, market share changes and other external trends that impact your organization’s success.

Proactively anticipate, navigate, and leverage future trends.

November

Managing Time for Maximum Results

Featuring Mark Sanborn

Managing Time for Maximum Results

Learning Objectives

Maintain focus on the time and expertise of yourself and others.

Improve your ability to avoid and manage distractions.

Apply the six principles of time management.

Identify and concentrate your efforts on MVP activities.

Better Performance Through Better Teamwork

Featuring Jack Mackey

Better Performance Through Better Teamwork

Learning Objectives

Learn how to create passionate, engaged teams.

Delegate responsibilities the right way.

Get to know team members as people first.

Become an effective role model.

December

Conflict Resolution Techniques

Featuring Dr. Kimberly Alyn

Conflict Resolution Techniques

Learning Objectives

Understand the five common myths of conflict.

Identify the three primary types of conflict.

Overcome the six barriers to conflict resolution.

Apply the Dialogue Method of conflict resolution.

Peak Performing Leaders

Featuring Dr. JoAnn Dahlkoetter

Peak Performing Leaders

Learning Objectives

Understand the Crestcom Performance Optimization Model.

Develop a plan to achieve peak performance.

Apply a mindfulness process to be more focused and creative.

Construct an action plan to improve your own performance or the performance of associates in the workplace.