Crestcom L.E.A.D.R. Leadership Program

Crestcom has been the best decision I could have made for my company. My team is learning each month and applying that knowledge right away. I have seen immense growth each month. I highly recommend Crestcom.
Summer Gould, President, Eye/Comm
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January

Be the Coach They Need

Featuring Steve Farber

Be the Coach They Need

Learning Objectives

Develop a coaching mindset, apply a conversational framework, and use language techniques that lead to more effective conversations that drive desired outcomes.

This module transforms the ability to coach and develop employees.

Deliver Results the First Time

Featuring Andy Bounds

Deliver Results the First Time

Learning Objectives

Break down information bottlenecks and minimize misunderstandings so that managers can effectively communicate assignments for better results.

This module gives managers tools to delegate effectively and empower and engage employees.
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February

Take Charge of Talent Management

Featuring Kathleen Quinn Votaw

Take Charge of Talent Management

Learning Objectives

Build a network of talent with the skills needed now and in the future to become the employer of choice when candidates have options.

This module provides a framework that guides how managers recruit, interview, hire and retain a world-class workforce.

Mission: Inclusion

Featuring LaTonya Wilkins

Mission: Inclusion

Learning Objectives

Leaders know the benefits of diversity. However, building a diverse workforce is just the first step. Taking inclusive actions to illuminate, investigate, and activate as relates to Psychological Safety and Belonging can positively impact engagement, retention, and productivity.

This module provides managers with the tools to take action and make Mission: Inclusion a leadership habit.
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March

Mastering Negotiation

Featuring Role Play Simulation

Mastering Negotiation

Learning Objectives

Learn a comprehensive framework and effective techniques to use when involved in a negotiation. Everyone needs to negotiate something, especially managers.

This module gives managers the opportunity to practice tactics and the art of negotiating.

Change How You Manage Change

Featuring L. Bonita Patterson

Change How You Manage Change

Learning Objectives

This module examines the leader’s role in the change process.

Discover ways to build trust and morale in order to implement change most effectively. Drive commitment to ensure the change sticks.

Learn tools to address the resistance we often get when implementing change.
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April

The DNA of Ethical Decision Making

Featuring Dr. Christopher Gilbert

The DNA of Ethical Decision Making

Learning Objectives

Understand the factors that go into making the best decision and the best way to assess the decision to ensure you are making the best choices for you, your team, and your organization.

This module provides managers with a blueprint to follow to build confidence in their choices and reduce negative outcomes.

Building Multigenerational Connections

Featuring Mark Beal

Building Multigenerational Connections

Learning Objectives

Learn the impact of generational mindsets, values and performance drivers on business outcomes.

This module gives managers a deeper perspective of generational differences, and effective tools to lead and inspire a multigenerational team.
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May

Leadership Presence

Featuring Sylvie di Giusto

Leadership Presence

Learning Objectives

Work on four areas to improve your leadership presence so you can get results faster, collaborate better, attract customers and employees, get considered for additional responsibilities, and so much more.

This module shows managers how to set themselves apart from the crowd – to build a personal brand that defines who they are and who they want to become.

Influence with Intention

Featuring Andy Bounds

Influence with Intention

Learning Objectives

Learn the best techniques to craft your communications to inspire action and ensure successful outcomes.

This module provides managers with techniques to get people to listen and take action, to overcome resistance to change and new ideas, and to align people towards a common goal.
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June

Trust: The Leadership Differentiator

Featuring Sylvie di Giusto

Trust: The Leadership Differentiator

Learning Objectives

Trust is the foundation of nearly everything in life. An organizational culture of trust is the difference between success and failure.

This module shows managers how to develop the 5 Trust Traits that build leadership credibility and provides a 3-step framework to rebuild trust.

Captivate Your Customer

Featuring Shep Hyken

Captivate Your Customer

Learning Objectives

Craft and execute a compelling customer service vision (using seven industry leading strategies) to influence your internal and external customer experience resulting in engaged employees and loyal customers that drive business results.

This module gives managers the opportunity to examine their customer service strategy, develop a clear understanding of the customers they serve, both internal and external, and identify barriers preventing their success.
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July

Strategic Foundations: 5 Steps to Success

Featuring Tom Oser

Strategic Foundations: 5 Steps to Success

Learning Objectives

Take the time to think strategically when confronted by unexpected changes and disruptive challenges.

This module provides managers with an effective approach to strategic thinking that can be employed immediately to both short and long term needs.

Dialing Into Emotional Intelligence

Featuring Ted Ma

Dialing Into Emotional Intelligence

Learning Objectives

Emotional intelligence is one of the strongest predictors of performance and the foundation from which influential leaders are built. This session focuses on the four most important elements of EI and the strategies to quickly adjust the dial for any situation.

Dialing into EI enables managers to build meaningful connections between employees and the organization, which directly impacts employee engagement – a key imperative in today’s reality of record turnover.
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August

Ignite a Culture of Accountability

Featuring Steve Farber

Ignite a Culture of Accountability

Learning Objectives

Create a culture where employees are engaged, hold themselves and each other accountable, and visions become reality.

This module provides a framework for an accountability strategy and the best ways to increase accountability in the workplace.

Break Away From Bias

Featuring Dr. Tyrone Holmes

Break Away From Bias

Learning Objectives

Unconscious biases are shortcuts the brain takes to preserve energy and make decisions quickly. Leaders who overcome the many pitfalls of unconscious biases have higher performing teams, stronger innovation, lower turnover, and an inclusive culture.

This module allows managers to identify appropriate strategies to mitigate unconscious bias.
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September

Managing Personality Styles With Adaptive Leadership

Featuring Steve Shapiro

Managing Personality Styles With Adaptive Leadership

Learning Objectives

Understand the strengths and challenges of your own personality style and that of others. Learn how to lead each personality style to strengthen the team and create an inclusive culture.

This module gives managers the ability to quickly assess how to get the best out of others, shift perspective with challenging personality styles, and create a strengths-based team.

Stimulate Creative Perspectives

Featuring Tamara Ghandour

Stimulate Creative Perspectives

Learning Objectives

Today’s rapidly changing business world demands creative perspectives – not predictability and repetition.

This module helps managers develop the mindset and ability to become more curious and stimulate better solutions. By learning to quickly solve problems and seize opportunities, they can overcome the barriers that stand in the way of creative problem solving and apply filters to see their organization or team’s problems and opportunities in a fresh way.
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October

It Is Your Business Too!

Featuring Evan Roth

It Is Your Business Too!

Learning Objectives

Strong business acumen is the price of admission to moving up in an organization. Few skills have more impact on senior leaders than demonstrating business acumen.

This module provides managers with an understanding of key financial indicators and business drivers and allows them to identify ways to positively impact performance and profitability.

Shift: Into Mental Agility and Resilience

Featuring Ted Ma

Shift: Into Mental Agility and Resilience

Learning Objectives

Research shows that resilient leaders are better able to champion change, optimize productivity, and energize ourselves and those around us. Resilience leads to better decisions and provides the power needed to persevere.

The mental agility framework and resilience tools provided in this session will develop, refresh, and recharge managers' leadership habits — and show them how to cultivate these skills with others.
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November

The Focus Zone

Featuring Paul Weston

The Focus Zone

Learning Objectives

Lead your team from burnout to breakthrough with a fresh perspective to minimize distractions, maximize focus, and complete work without sacrificing quality.

Through this module, managers gain a better understanding of the cost of distractions in the workplace and implement strategies that fuel efficiency and maximize focus.

The Delegation Advantage: Multiply Your Impact

Featuring Marilyn Sherman

The Delegation Advantage: Multiply Your Impact

Learning Objectives

Maximize the impact of your leadership role through effective delegation. The best leaders accomplish great things by working through others.

This module provides managers with tools to overcome the barriers to delegation and presents a simple 5-step delegation process to motivate and empower their teams.
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December

SYNC UP: The Conflict Mindset

Featuring Marilyn Sherman

SYNC UP: The Conflict Mindset

Learning Objectives

Managed successfully, conflict can increase employee engagement and productivity, and even break down organizational silos. Effective leaders hold themselves accountable for managing conflict and do so in a way that leaves everyone feeling heard, honored, valued, and encouraged to contribute.

This module teaches the 4 Conflict Styles and allows managers to plan and practice a conflict situation.

Team Fusion

Featuring Tamara Ghandour

Team Fusion

Learning Objectives

Have you experienced a team that was pure “magic”? Where everything worked seamlessly and produced pure brilliance? Do you have that “magic” now? How do you replicate that?

This module teaches managers a strategic approach to creating Team Fusion by aligning team synergy, individual strengths and key behaviors.
Train your leaders, managers, and team to change the trajectory of your business.