Leadership Forum Continuing Education

"What's next?"

We hear this question all the time from our Leadership Training graduates and their corporate sponsors. Our Leadership Forum and Continuing Education program allows leaders to continue developing new insights and sharpening their skills.

Bullet Proof® Manager graduates as well as CEOs and senior HR Professionals subscribe to our Leadership Forum CE program to ensure that their investment in leadership development continues to return results on an ongoing basis. Leadership Forum CE subscribers attend one workshop per quarter which focuses on a new leadership training module from Crestcom, each created based on emerging leadership trends and business research.

Following the training module, each Leadership Forum CE workshop also includes a facilitated round table discussion on a topic nominated and voted on by participants. Leaders have an opportunity to present their most pressing challenges and receive advice and observations from their peers.

Crestcom Leadership Forum CE Program

We explore, in-depth, one topic per quarter on an on-going basis.
Each quarter, the content and topic is different, and Forum session topics are never repeated.

February 2019: Captivate your Customer

Today's digital world means options and options mean you have a higher degree of competition to win and retain loyal customers. If you want loyal customers, you must evolve your customer service strategy.

The basic premise of customer service has not changed. People have a problem and they want their problem solved. What has changed are the methods we use to solve their problem. Solving problems is not limited to just our frontline employees, it impacts everyone, no matter what role you have in the organization.

Captivate Your Customer provides an opportunity to examine your customer service strategy and develop a clear understanding of the customers you serve, both internal and external. You will craft and execute a compelling customer service mantra (using seven industry leading strategies) to influence your internal and external customer experience. The result? Engaged employees and loyal customers. Learn how to Captivate Your Customer and drive business results.
Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service and experience expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.

By participating in this session, you will:

  • Create customer service Moments of Magic.
  • Craft an inspiring customer service vision.
  • Explain the best strategies to captivate a customer.

San Diego County

Lomas Santa Fe Country Club, Solana Beach

Thursday February 21st, 2019

For more information and to register, click here
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