Dissatisfied customers - who needs them?

Complaining Customers (Clients, Bosses) – WHO NEEDS THEM??

Turning Dissatisfied Customers Into Promoters   “It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays our wages.” –  Henry Ford If we have a job or a business, we have customers (or clients*). Some of us connect directly with the customers that supply all of[…]

Strategic Thinking - Leadership & Management Skill

Strategic Thinking, 4 Pitfalls, and How to Avoid Them

What is Strategic Thinking? We use the words “Vision” and “Strategy” to talk about where we’re going.  Strategic thinking is future-based. Vision, according to Ron Crossland, is the search for meaning.  What do we want to be, as a company, as a department, as a team?  What’s our destination, and why are we choosing to[…]

Humor is a Management Tool

Improve your communication, boost creativity and morale, reduce stress – the Fun Way!!

People want to have fun.  Lighten up the workplace and you’ll get results fast! In our July session, Dr. Terry Paulson argues that humor is a great management tool.  Making people laugh does three key things: it helps in communication and relationship building it reduces stress, both personal and in the workplace it fosters creativity Communicate with[…]

Developing teams that perform as well when you are not there…

Don’t Just Talk the Talk… Don’t you love the smart aleck who says “clap your hands when I say three”, and then counts “one… two…” and claps on the third beat, instead of saying “three”?  We all clap too, right?  And smarty pants knows we’ll fall for it every time.  Because whatever we hear goes out the window when we[…]

Passion and Performance

Engage your Workforce, Bring Passion to your Workplace

Passion is important More than 2,000 years ago, Virgil wrote, “Your profession is what you were put on earth to do with such passion and such intensity that it becomes spiritual in calling.”  People want to be called up.  They don’t want to work for you so much as to work on something important and meaningful. […]