Featured Success Story: Increasing Ownership to Reduce Fulfillment Mistakes

Devon O’Donnell Devon is Director of Operations at Eye/Comm, the premier full service communications company headquartered in Santee.  He had a challenge in that his fulfillment department was regularly making mistakes, resulting in unhappy customers and/or rushed shipping charges. Fixing the problem Devon evaluated both members of the fulfillment team and identified their strengths and[…]