Featured Success Story: Increasing Ownership to Reduce Fulfillment Mistakes

Devon O’Donnell Devon is Director of Operations at Eye/Comm, the premier full service communications company headquartered in Santee.  He had a challenge in that his fulfillment department was regularly making mistakes, resulting in unhappy customers and/or rushed shipping charges. Fixing the problem Devon evaluated both members of the fulfillment team and identified their strengths and[…]

Audience listening to memorable communication

Featured Success Story: Memorable communication for maximum results

Sarah Salyer Sarah is Quality Control Manager at FOX Factory, the top company in design and development of high performance shock absorbers. She used some tips from Andy Bounds to ensure her communications are remembered long after she makes them.  Consciously making messages memorable… Sarah comments that she prefers to communicate and listen to messages[…]