Developing teams that perform as well when you are not there…

Don’t Just Talk the Talk… Don’t you love the smart aleck who says “clap your hands when I say three”, and then counts “one… two…” and claps on the third beat, instead of saying “three”?  We all clap too, right?  And smarty pants knows we’ll fall for it every time.  Because whatever we hear goes out the window when we[…]

Success Story: Katrina Raises the Customer Service Crossbar

Featured Success Story: How Kristina turned Customer Service up a notch… (and saved $14k a year)

Earlier this year, Dr. Mark Sanborn discussed how to “Create a Blueprint for Team Success.”  He showed that when companies consistently communicate their vision, mission, values, goals and expectations to their employees, it allows them to achieve many amazing results. Kristina, Front Desk Manager at the Bristol Hotel, realized that her company’s mission statement is hanging on the wall, but[…]

Passion and Performance

Engage your Workforce, Bring Passion to your Workplace

Passion is important More than 2,000 years ago, Virgil wrote, “Your profession is what you were put on earth to do with such passion and such intensity that it becomes spiritual in calling.”  People want to be called up.  They don’t want to work for you so much as to work on something important and meaningful. […]